Woolich Racing, Key Return Policy, updated September 2022.

If you allocate a Key to unlock a definition on your account, so you can access an ECU, or want to look at the mapping for another model, we don't offer any un-allocation of that key. It can only be used to flash an ECU once allocated. Once a key is allocated, it is non-reversible, with only a few exceptions.

While we have previously allowed the un-allocation of keys for more broad reasons, unless there is a specific and justifiable reason for doing so, we will not be releasing these keys in future. Examples of where we would make an exception:

^*1 A software fault does not include the following:

- If we do not have your part number, as you can check what part numbers are available before you allocate any keys. ^*2

- There is a physical connection issue with your harness, or installation of the harness.

- You have not attempted to troubleshoot the cause of the problem.

^*2 Some models require the ECU to be read out to identify the Part Number, this would be considered an exception only for the first key allocated, to unlock that model so the ECU can be read.

NOTE: Keys used to unlock an Unlimited Definition, can not be returned, as your account is gaining the ability to flash unlimited ECU's.

The software was never designed to have keys un-allocated and while we have tried to accommodate our customers in the past, due to the enormity of the requests we receive, we can see it has become a normal practice when it should be an exception. This also allows us to have greater focus on genuine support issues.

Basically, we are asking Tuners to be a bit more responsible when allocating Keys. Check the bike details, and confirm the part number of the ECU, look it up in the software, and confirm what definition it belongs to, before allocating any keys.