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My Interface says it's registered to another user

Woolich Racing communication interfaces are used to allow the software running on the PC to 'talk' to the ECU.  All communication interfaces (eg. USB, Log Box) are registered to only be used by the account that initially purchased them.
If you try to use an interface that belongs to another account, or you have purchased a second hand interface, you will get an error saying "This device is registered to another user".  You will not be able to use it until the device has been transferred to your own account, thereby making you the 'owner'.

To transfer the device, we must have permission from the current registered owner.

If you are in contact with the previous owner, please ask them to Open a Support Ticket, to let us know they have sold the hardware to you.

If you are not in contact with the previous owner or don't know who they are, we will need to contact them to seek permission to complete the transfer. We may ask you to connect the device to your PC, so we can find the owner.

We do not approve any transfer where we do not have permission from the registered owner.

Once the transfer is approved, you will be required to complete the Woolich Racing Foundations Course, before you can start using your account.

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